FAQs
Where do you ship?
We ship to the following countries: United States, Canada, France, Germany, Mexico, Australia, United Arab Emirates, United Kingdom, Italy, Spain, Portugal, Greece, Norway, New Zealand, Poland, Sweden, Switzerland, Netherlands, Russian Federation, Thailand, Singapore, Vietnam, Philippines, Austria, Denmark, Iceland, Japan, and Puerto Rico.
How long does shipping take?
US Shipping takes 3-5 business days and for International shipments, it will vary depending on final destination.
What is your return policy?
SeatDreamzzz is committed to 100% customer satisfaction! If you are unsatisfied with your purchase for any reason, you may return your purchase within 30-days (WITH ORIGINAL PACKAGING) if the product has not been used. E-mail: hello@seatdreamzzz.com
If product is defective or damaged in shipping, we will issue you a pre-paid return shipping label and exchange your defective product for a new one. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
Will my eyes and eye-lashes rub against the mask?
No. In our development of the product we focused on incorporating similar designs found in typical sleep masks to ensure an eye-cavity was created and did not irritate eyes or eye-lashes.
Is the mask machine-washable?
Yes, it is machine-washable but you must air-dry.
Is there a height-restriction to using the mask?
In testing the product, we had users 5'4'' to 6'5'' who were able to use the mask on airline seats. The headrest moves both up and down to adjust for different heights so most users can comfortably wrap the strap around the headrest to support their head and use the SeatDreamzzz sleep mask to catch some zzzs.
Does SeatDreamzzz work on all airline chairs?
SeatDreamzzz works on any airline chair with an adjustable headrest. Most airlines have adopted these chairs , but there are still planes that do not have this feature on their chairs. With older chairs, we do not want to promote use of the product as the strap would impede on the passengers TV's/Monitor sitting behind you.
One of the reasons we pursued this idea was the adoption of the new chair design being adopted across airlines that includes independent, adjustable headrests. By 2020 most airlines have vouched that they will retrofit their aircraft with the new design to provide a better experience for all levels of passengers.
What happens if I lose my airline strap?
Replacement straps are available for purchase and will be shipped within 24 hours of payment.
Why did you choose the 3-ply tex material for the mask?
We wanted to provide maximum comfort + breathability for the inside of the mask and durability + stability for the outside of the mask. The bag uses the same material to ensure protection during transportation and padding for anything you store inside while traveling.
Do you plan to design more travel products?
We plan to focus on getting SeatDreamzzz into as many customers hands first but have other ideas we plan to pursue in the next year.